Privacy policy

Last updated: February 2026

Trimmed Bush Co. Limited operates this website and online store to sell aquarium plants and related products within New Zealand. This Privacy Policy explains how we collect, use and share personal information when you use our store.

We only collect information necessary to operate the store, fulfil orders and communicate with customers.

By using this store, you agree to this policy.

Information We Collect

Information you provide

When you place an order, create an account, subscribe to marketing, or contact us, we collect:

Name
Shipping and billing address
Email address
Phone number (for courier delivery contact)
Order details
Messages you send to us

You may choose to create a customer account. Account login details are securely stored by Shopify.

Payment information

Payments are processed securely by Shopify and its payment providers (for example card networks, Apple Pay or Google Pay).

We do not store or have access to full credit card numbers.

We only receive confirmation of payment and basic transaction details required to fulfil the order.

Automatically collected information

When you visit the store, certain technical information is collected automatically, including:

IP address
Device and browser type
Pages viewed
Items added to cart
Referral source

We use cookies and similar technologies to make the store function and understand how it is used.

Advertising & analytics

We may use analytics and advertising tools such as Meta (Facebook/Instagram) Pixel or similar services to measure advertising performance and understand website usage.

These services may track activity on our website and show relevant advertisements on other platforms.

How We Use Your Information

We use personal information to:

Process and ship orders
Communicate about your order
Provide customer support
Send marketing emails if you opt in
Improve the store and products
Prevent fraud or misuse

Marketing emails are only sent if you subscribe. You can unsubscribe at any time using the link in the email.

Order Fulfilment & Couriers

To deliver your order we share your name, address and phone number with courier or shipping providers.

During packing and fulfilment we may temporarily handle order information (for example packing slips or shipping labels). Order information may be temporarily printed or written during packing and is securely disposed of once the order is completed.

Sharing of Information

We share personal information only where required to operate the store:

Shopify (store hosting and checkout)
Payment providers (payment processing)
Courier and shipping services
Email and marketing tools
Analytics and advertising platforms

We do not sell personal information.

Data Storage

Customer information is stored securely within Shopify systems and related business tools.

We retain order records as required for accounting, tax and business record purposes.

Your Rights (New Zealand)

Under the Privacy Act 2020 you have the right to:

Request access to your personal information
Request correction of your personal information

To make a request, contact us using the details below.

If you believe your privacy has been breached, you may contact the Office of the Privacy Commissioner:
https://www.privacy.org.nz

Children

This store is not intended for children and we do not knowingly collect personal information from minors.

Changes

We may update this policy when our store or legal obligations change. The latest version will always appear on this page.

Contact

Trimmed Bush Co. Limited
NZBN: 9429053075611
Company Number: 9366358
Email: trimmedbushco@gmail.com

For privacy requests we may ask you to verify your identity before providing or correcting information.