Refund policy
We want you to be happy with your order. As we sell live aquarium plants and other perishable products, our returns and refund policy differs from that of a typical retail store.
Live Plants
Live plants are perishable goods and cannot be returned.
Refunds or replacements for live plants are only available under our Shipping & Live Arrival Policy and must meet the eligibility requirements outlined there.
We do not provide refunds or replacements for:
- change of mind
- incorrect selection
- failure to follow plant care requirements
- normal melting or transition after planting
Dry Goods & Non-Perishable Products
We do not offer refunds or returns for change of mind on non-perishable products.
If a non-perishable product arrives damaged, is faulty, or is not as described, please contact us as soon as possible and we will work with you to provide an appropriate remedy in accordance with the Consumer Guarantees Act 1993.
Shipping Charges
Shipping charges are non-refundable once an order has been dispatched.
Faulty Products
If you believe a product is faulty or has been supplied incorrectly, please contact us as soon as possible with your order number and clear photos where applicable.
Where required under the Consumer Guarantees Act 1993, we will repair, replace, or refund the product.
Consumer Guarantees Act
Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer law.
Contact Us
If you have any questions about your order or believe you are eligible for a refund or replacement, please contact us at:
Email: talkdirty@trimmedbushco.nz